Cancellation Policy
Last Updated: September 9, 2026
At Skribi, we understand that customers may occasionally need to cancel an order. Our cancellation policy is designed to provide a clear process for both customers and Skribi.
1. Cancellation Before Dispatch
Customers may request cancellation of an order before the order has been dispatched.
To request a cancellation, please contact Skribi as soon as possible after placing your order and provide your order number and registered contact information.
Cancellation requests are subject to confirmation by Skribi.
2. Cancellation After Dispatch
Once an order has been dispatched, it cannot normally be cancelled through our order cancellation process.
If you no longer wish to receive a dispatched order, please contact us and we will advise you regarding the available options.
Any return or refund after dispatch will be handled according to our Return & Refund Policy.
3. Prepaid / Online Payment Orders
If a prepaid order is successfully cancelled before dispatch, the eligible amount will be refunded through the original payment method or through another appropriate refund method, where applicable.
Refund processing time may depend on the payment service provider and the customer's bank.
4. Cash on Delivery Orders
For Cash on Delivery orders, customers should contact Skribi as soon as possible if they wish to cancel before dispatch.
Once a COD order has been dispatched, cancellation may no longer be possible.
Repeated refusal or cancellation of COD orders may affect a customer's ability to place future COD orders.
5. Cancellation by Skribi
Skribi reserves the right to cancel an order in circumstances including:
- Product being unavailable
- Incorrect or incomplete customer information
- Incorrect pricing or technical errors
- Failure to verify an online payment
- Suspicious or fraudulent activity
- Duplicate orders
- Any circumstances where the order cannot reasonably be fulfilled
If a prepaid order is cancelled by Skribi for a reason attributable to Skribi, the eligible amount paid by the customer will be refunded through the applicable payment method.
6. How to Request Cancellation
To request an order cancellation, contact Skribi through our official customer support channels and provide:
- Order number
- Customer name
- Phone number
- Reason for cancellation
Cancellation requests should be submitted as soon as possible because orders may be processed for dispatch shortly after being placed.
7. Contact
For cancellation requests or questions regarding this policy:
Website: skribiofficial.com
Email: skribbi2k26@gmail.com